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Homeless support

This page gives details of support services you can contact if you feel at risk of becoming homeless or are experiencing homelessness.
Contact Sheffield City Council Housing Solutions as a soon as possible if you're experiencing any of the following problems. They will be able to provide advice, help and support if:

  • you're homeless or living in unsafe/unstable conditions
  • you've had a change in circumstance that could lead to you losing your home
  • you're concerned you may become homeless
  • you have a housing problem which may result in the end of your tenancy

Sheffield City Council, Housing Solutions: Help if you are homeless.

Call: 0114 273 6306 (8:30am to 5pm) / 0800 7311 689 (Freephone. Emergency out of hours).

Visit:  Howden House, 1 Union Street, Sheffield, S1 2SH (Monday - Friday, 9am - 5pm).

There are lots of reasons why people need homeless support. View all services on the directory that provide homeless support.

If you’re struggling to pay for your home, you may be able to get support from the Cost-of-Living Advice Hub.

Sheffield City Council: Cost-Of-Living Advice Hub.

Call: 0114 273 4567 (Monday to Friday, 8.30am to 6pm).

We have lots of money advice on the Sheffield Directory. Topics include:

  • how to make the most of your money
  • plan your finances
  • cut costs
  • take control of debt
  • signposting to the local and national support available. 

Sheffield Directory: Money Matters.

You can apply to the Housing Support Fund – a non-repayable grant to Sheffield residents for food, energy costs, telephone and broadband costs, toiletries, clothing.

Sheffield City Council: Housing Support Fund.

Call: 0114 273 4567 (Monday to Friday, 8.30am to 6pm).

You can apply for a Sheffield Independence Grant – a non-repayable grant to help Sheffield residents set up a home following a period of institutional care, or to help cope with exceptionally difficult family circumstances e.g. severe health problems.

Sheffield City Council: Local Assistance Scheme.

Call: 0114 273 4567 (Monday to Friday, 8.30am to 6pm).

You can apply for a Sheffield Crisis Grant – a non-repayable grant to help Sheffield residents who do not have enough money to meet their short-term needs arising from crisis following an emergency or disaster.

Sheffield City Council: Sheffield Crisis Grants.

Call: 0114 273 4567 (Monday to Friday, 8.30am to 6pm).

Check your entitlement to Benefits.

Citizens Advice: Benefits Calculator.

Freephone: 0808 278 7820 (10am – 4pm).

Search for grants you may be entitled to online - Turn2us grants search has over 1,400 non-repayable grants to support individuals looking for financial help.

Turn2us.

Energy Support

Apply to Warm Homes Sheffield. They provide different kinds of energy support that can help Sheffield residents reduce energy use and stay warm and well.

Warm Homes Sheffield.

Freephone: 0800 107 8882 (Monday – Friday, 9am – 5pm).

Get advice from Local Energy Advice Partnership (LEAP). They provide free specialist energy advice based on your households needs. Topics include:

  • issues with energy suppliers
  • use of appliances and heating controls
  • energy efficiency in your home
  • ways to use less energy
  • energy efficiency grant advice
  • benefits, budgeting and debt advice
  • energy tariff switching.

LEAP.

Freephone: 0800 060 7567.

Email: support@applyforleap.org.uk.

Get advice from Citizens Advice Sheffield. They provide energy affordability advice.

Citizens Advice Sheffield: Self Help.

Freephone: 0800 448 0721 (10am – 4pm). 

Get advice from Green Doctors. They provide free specialist energy advice based on your households needs. Topics include:

  • Checking if you are on the cheapest energy tariffs.
  • Installing free, simple energy saving measures which can save money on annual energy bills.
  • Giving day-to-day energy efficiency hints and tips and ensure your heating system is set up to keep you warm and save money.
  • Arranging free telephone advice service to help with benefits, debt and other money problems.
  • Referring you for further energy efficiency improvements, such as loft insulation or a new boiler.

Groundwork: Green Doctors.

Freephone: 0808 168 3547.

Email: greendoctoryorkshire@groundwork.org.uk.

Get advice from Improving Energy Efficiency Service online. They provide free costed recommendations for home improvements that could make your household cheaper to heat and keep warm.

Gov.UK: Improve Energy Efficiency.

Food support

View a map of food support online. The map shows a variety of organisations in Sheffield that provide access to food for everyone including: food banks, food pantries, social eating places.

VAS: Sheffield Food Provision Map.

Pet support

Get support from Blue Cross Sheffield. They support pet owners experiencing challenges, so your pets get the best care. Support offered includes:

  • a pet food bank – to help if you are struggling to afford food for your pet, contact to collect food without the need for a voucher or proof of need.
  • short-term volunteer foster caring – to help if you are in need of short-term care for your pet, volunteer foster carers can offer short-term care to your pet in their own home
  • home direct service – to help if you are no longer able to look after your pet, but you are able to keep them until Blue Cross find them loving new homes through their careful assessment and matching process.

Blue Cross Sheffield: Pet rehoming and advice service.

Call: 0300 777 1851 (10am-4pm, daily except Wednesday).

Email: sheffield@bluecross.org.uk.

Visit: Old Station Drive, Sheffield, S7 2PY (10am-4pm, daily except Wednesday).

Register with a GP Surgery online. You don’t need proof of address or immigration status, ID or an NHS Number.

NHS: Register with a GP Surgery.

Call 111. You can get  medical advice outside of GP Practice hours.

NHS 111: Get help for your symptoms.

Freephone: 111.

Visit Pharmacy First. Pharmacies offer advice and treatments, where clinically appropriate, for seven conditions without the need to see your GP. These conditions are: impetigo, infected insect bites, shingles, sinusitis, sore throat, uncomplicated urinary tract infections.

Your Pharmacy: Book an appointment.

Walk into your local pharmacy.

Mental health support

Get support from Sheffield Mental Health Guide online. The online guide gives information on mental health services, activities and resources that are available to everyone.

Sheffield Mental Health Guide.

Visit Sheffield Mental Health Support Hub at 33 Bank Street, S1 2DS (Monday-Friday, 6pm – midnight, Saturday – Sunday, 2pm – 12am).

The Homelessness Assessment and Support Team (HAST) provides access to healthcare and support services if you are homeless in Sheffield and have mental health problems.

SHSC: HAST.

Call: 0114 226 2520.

Addiction support

Likewise is the alcohol and drug service for adults (18+) across Sheffield. They support you to choose not to use alcohol and drugs and reduce risk taking behaviour through prevention, intervention, and support.

Likewise Sheffield: Online Form.

Call: 0114 308 7000.

Disability support

Disability Sheffield offers a free, confidential and independent advocacy service for disabled people living in Sheffield. Example of support offered includes:

  • Getting your voice heard by the healthcare and social care practitioners working with you.
  • Supporting you by providing information and advocacy support on a range of issues that affect your ability to live your own life.
  • Speaking on your behalf if you want them to.
  • Letter writing, complaints procedures, preparing for and attending meetings, reviews and assessments.
  • Talking in confidence to someone who is independent of the NHS and social services.
  • Protecting your rights and getting the right support and advice from other service providers if necessary.
  • Helping you get the services you need and helping services offer a more flexible and individual approach to meet your needs.
  • Supporting you if you want to make major changes , for example moving out of institutional care or the family home.
  • If you are assessed as not being eligible for care services looking at what other options are available for you.

Disability Sheffield: Advocacy Services.

Call: 0114 253 6750.

Email: advocacyreferrals@disabilitysheffield.org.uk.

Older person support

Age UK Sheffield provides free information advice, dementia services and wellbeing activities to support older people to live well in Sheffield:

Age UK Sheffield.

Call: 0114 250 2850.

If your landlord has given you notice to leave, or has told you to leave, the Tenancy Relations Service can check whether your Section 21 is valid and give you advice on your situation confidentially.

Sheffield City Council: Read your tenancy laws and rights.

Sheffield City Council: Request help eviction notice.

Call: 0114 273 4680.

If your landlord is trying to make you leave your home illegally without taking you to court, you may get help from the Council’s Tenancy Relations Service:

Call: 0114 273 4680 (Monday - Friday, 9am - 5pm). 

Out of Hours (Shelter Freephone - 0808 800 4444).

Shelter Sheffield can also support you to understand your rights and help to get the support you need.

Shelter: Read their Eviction Guidance and apply for free legal advice.

Shelter:  Webchat (Monday to Friday, 8am to 6pm).

Drop-in: 33-37 Hereford Street, Sheffield, S1 4PP (Monday to Friday 9 am to 5 pm).

Call: 0344 515 1776 (Monday to Friday, 9am to 5pm).

Sometimes there may be conflict at home and this can cause your family or friendship networks to breakdown. If you would like independent support with conflict resolution in the household, you can call the following mediation services:

  • MESH (Sheffield City Council provider of mediation, conflict coaching and conflict resolution training).

MESH.

Call: 0114 698 1060.

Email: enquiries@meshccs.org.uk.

  • Roundabout – Talk it Out (for 13 – 25-year-olds and family relationships).

Roundabout: Talk it Out.

Freephone: 0800 193 5222.

  • National Family Mediation (you can get £500 towards family mediation if eligible).

National Family Mediation.

Call: 0300 400 0636.

Domestic abuse can be described as physical, sexual, economic, psychological and emotional abuse from someone you are or have been in a relationship with or a family member. It also includes so called "honour" based violence.

Domestic abuse is a serious issue that affects many individuals and families in Sheffield and is a major cause of homelessness. If you are experiencing domestic abuse, please know that you are not alone, and that there is support available to help you stay in your home if you wish to do so, or to find alternative accommodation. Find definitions of domestic abuse and support information on our advice page

Domestic violence and abuse.  

If you're in immediate danger, always phone 999 (emergency services). If you cannot talk, or it is not safe to do so, press 55 when prompted to speak and the police responder will try and locate you.

Below are some helplines. Some are marked as “Quick Exit” websites, these have a button which enables you to close down the webpage quickly if needed, read further guidance on protecting yourself online here.

The websites below give guidance on recognising signs of domestic abuse and steps to take to keep yourself and your family safe.

Quick Exit site: IDAS (Independent Domestic Abuse Service). For anyone subjected to domestic abuse, irrespective of their age, sex, gender identity, ethnicity, disability or immigration status. 

IDAS.

Freephone: 0808 808 2241 (Monday - Friday: 8am - 8pm; Saturday/Sunday/Bank holidays: 11.00am – 8.00pm).

IDAS: Live chat (Monday – Sunday 1pm – 4pm).

Quit Exit site: National Domestic Abuse Helpline.

National Domestic Abuse Helpline.

Freephone: 0808 2000 247 (24/7 Support).

National Domestic Abuse Helpline: Chatbox (24/7 Support).

National Domestic Abuse Helpline: British Sign Language Support (Monday – Friday, 10am – 6pm).

Quick Exit site: Men’s Advice Line.

Men’s Advice Line.

Freephone: 0808 8010 327 (Monday – Friday: 10am – 5pm).

Men’s Advice Line Email: info@mensadviceline.org.uk (Monday – Friday: 9am – 5pm).

Men’s Advice Line: Webchat Support (Wednesday, 10am – 11.30am & Thursday 2pm – 4pm).

Quick Exit site: Childline – Support for 0–19-year-olds.

Childline.

Freephone: 0800 1111.

Childline: Email.

Childline: 1-2-1 Counsellor Chat.

Chlidline: BSL Counsellor Chat.

Quick Exit Site: Galop - Supporting LGBTQ+. 

Galop.

Freephone: 0800 999 5428 (Monday – Thursday 9:30am - 8pm; Friday 9.30am – 4.30pm).

Quick Exit site: Loving Me – Supporting Trans and Non-Binary.

Loving Me.

Call: 0790 247 8958 (Monday – Friday, 10am – 4pm).

Quick Exit site: Women’s Aid – Supporting Women and Children.

Women’s Aid: Live Chat (Monday – Friday 8am – 6pm; 10am – 6pm).

Quick Exit site: Ashiana – Supporting BAMER Communities.

Ashiana.

Freephone: 0808 200 0247 (Monday – Friday, 9am – 5pm).

Ashiana Drop In (Tuesdays, 2pm – 4pm).

Quick Exit Site: For people with no Recourse to Public Funds.

National Domestic Abuse Helpline: No Recourse to Public Funds.

Freephone: 0808 200 0247 (24/7 Support).

National Domestic Abuse Helpline: Chatbox (Monday – Friday, 10am – 10pm).

Quick Exit site: Karma Nirvana – Supporting Honour Based Abuse or Forced Marriage Victims and Survivors.

Karma Nirvana.

Freephone: 0800 5999 247 (Monday – Friday, 9am – 5pm).

Sanctuary Scheme. Provides free support to help you feel safe in your home, such as additional security e.g. window locks and CCTV.

IDAS: Sanctuary Scheme.

Freephone: 0808 808 2241 (Mon - Fri: 8am - 8pm; Saturday/Sunday/Bank holidays: 11.00am – 8.00pm).

Email: info@idas.org.uk.

Legal protection - Domestic abuse is against the law. You can report your abuser to the police. You can also use the ‘civil’ law to protect yourself and your children, without involving police.

GOV.UK: Read information on getting an injunction.

Quick Exit Site: National Domestic Abuse Helpline: Legal Help Frequently Asked Questions.

Quick Exit Site: Rights of Women – specialist legal advice to women experiencing all forms of violence against women and girls.

Perpetrator support 

Quick Exit Site: Inspire to Change. Sheffield Perpetrator Accountability Programme: helps a perpetrator learn new skills and find better ways to manage and control their abusive behaviour. It encourages a perpetrator to think and behave more positively to prevent harm to their partner, children and family in the future.

Cranstoun: Inspire to Change.

Email: info@cranstoun.org.uk.

Call: 0208 335 1830.

Sexual abuse or violence can be described as rape, sexual assault, forcing someone to take part in or witness a sexual act against their will, inappropriate looking or touching, sexual photography.

Sexual abuse or violence is a serious issue that affects many individuals and families in Sheffield. If you are experiencing sexual abuse, please know that you are not alone, and that there is support available.

If you're in immediate danger, always phone 999 (emergency services). If you cannot talk, or it is not safe to do so, press 55 when prompted to speak and the police responder will try and locate you.

Below are some helplines, some are marked as “Quick Exit” websites, these have a button which enables you to close down the webpage quickly if needed, read further guidance on protecting yourself online here. The websites provide guidance on recognising signs of sexual abuse or violence and steps to take to keep yourself and your family safe:

Hackenthorpe Lodge. A sexual assault referral centre for Sheffield and South Yorkshire. They provide specialist medical and forensic services for anyone who has been raped or sexually assaulted recently or in their lifetime. Self-referrals are accepted by telephone.

Quick exit site: Hackenthorpe Lodge.

Freephone: 0330 223 0099 (24/7 Support).

Hackenthorpe Lodge: List of support services and flyers.

South Yorkshire Independent Violence Service (ISVA). Offers specialist confidential practical help and emotional support for individuals who have been raped or sexually assaulted at any time in their lives. It is an inclusive service and supports all ages and genders. Support is available whether or not you have chosen to report to the police and seek justice for the abuse.

South Yorkshire Independent Violence Service: Online referral form.

Sheffield City of Sanctuary are an independent charity, working to build safe and welcoming spaces for people seeking sanctuary, including asylum seekers and refugees. They provide peer support and signposting to support services for people seeking sanctuary in Sheffield.

Sheffield City of Sanctuary.

Call: 0114 221 1845 (Monday – Thursday, 10am – 4pm).

Email: admin@sheffield.cityofsanctuary.org.

The following services are offered by Sheffield City of Sancturary:

  • The Multi-Agency Drop-In. Advice, information and solidarity are available from the different services that are at the drop-in.

Sheffield City of Sanctuary: Multi-Agency Drop In.

Drop-in: Victoria Hall, Norfolk St, Sheffield City Centre, Sheffield, S1 2JB (Wednesday, 1pm – 4pm).

Email: anna.aitken@sheffield.cityofsanctuary.org.

  • Sheffield Project for Refugee Integration and Growth (SPRING) - offers help to refugees when they receive “leave to remain” and need support accessing housing, opening a bank account, applying for benefits and immigration advice. Once these urgent needs have been addressed, you are supported with your longer-term integration, such as learning English, routes into volunteering, education, training, and finding a job. SPRING can provide limited support if you have experienced trauma, and also signpost to a variety of activities supporting mental and physical well-being across Sheffield.

Sheffield City of Sanctuary: SPRING.

Sheffield City of Sanctuary: SPRING - Online Form.

Call: 0742 1313 518.

Email: blessan@sheffield.cityofsanctuary.org.

Asylum Journey. Provides online information about the services and resources for asylum seekers and refugees in Sheffield covering  all stages of the asylum process and all kinds of statutory and informal support.

Asylum Journey.

No Recourse to Public Funds

No Recourse to Public Funds (NRPF) applies to those who are 'subject to immigration control' in the UK and have no entitlement to welfare benefits or public housing.

ASSIST Sheffield. Provides support for single adults refused asylum with accommodation, information and access to essential services for those in Sheffield.

ASSIST Sheffield.

Call: 0300 2010072 (Monday – Thursday, 10am – 4pm).

Visit: Multi Agency Drop-In on Wednesdays, 1pm - 4pm at Victoria Hall, Norfolk St, Sheffield City Centre, Sheffield S1 2JB.

No Accommodation Network (NACCOM). A directory of organisations providing accommodation and support to those facing destitution across the UK.

No Accommodation Network (NACCOM).

Contact the local Sheffield NACCOM Nomad Opening Doors:

Nomad Sheffield.

Call: 0114 310 262.

Email admin@nomadsheffield.co.uk.

Leave to remain

Support for those who have been granted asylum and given leave to remain:

Sheffield Project for Refugee Integration and Growth (SPRING). Support accessing housing, opening a bank account, applying for benefits and immigration advice.

Sheffield City of Sanctuary: SPRING.

Sheffield City of Sanctuary: SPRING - Online referral form.

Call: 07421 313518 (Monday - Thursday, 10am - 4pm).

Email: blessan@sheffield.cityofsanctuary.org.

Visit: Multi Agency Drop-In on Wednesdays, 1pm - 4pm at Victoria Hall, Norfolk St, Sheffield City Centre, Sheffield S1 2JB.

If you’re experiencing problems with your housing when going to prison, please notify your Probation Officer / Prison Officer as soon as possible so a Duty to Refer application can be processed and support can be provided to improve housing or find alternative housing for your release. 

Sheffield City Council: Duty to Refer information and referral form.

The Leaving Care Service can support you up until the age of 25 to access suitable accommodation or social housing.

Your Personal Advisor will support you to set up your home and visit you at your accommodation, to check that you are managing.

Information on Care Leavers housing options.

If you’re experiencing problems with your housing when going into hospital, please notify your care team in hospital as soon as possible so a Housing Support Discharge Worker can be allocated, and support can be provided to improve housing or find alternative housing for your discharge. 

Sheffield City Council: Duty to Refer information and referral form.

There are Voluntary, Community and Social Enterprise organisations in Sheffield that can provide practical support if you’re experiencing homelessness – providing things like: meals, showers, clothing, internet and telephone access, activities:

Ben’s Centre. For those suffering with alcohol misuse and it’s associated barriers. Providing holistic support through advice, food, warmth and access to facilities. The centre  hosts a range of external teams and agencies for medical, housing and dependency issues.

Ben's Centre.

Visit: 22 Wilkinson Street, Sheffield, S10 2GB (Monday – Friday, 10.30am – 2pm).

Call: 0114 279 9961.

St Wilfrids Centre. Open to all homeless, vulnerable or socially excluded adults aged 18+ offering a range of welfare sessions to promote wellbeing and independence.

St Wilfrids Centre.

Visit: St Wilfrid’s Centre, 524 Queens Road, Sheffield, S32 4DT (Monday – Friday, 10am – 4pm).

Call: 0114 255 5720.

Archer Project. Open to all homeless adults aged 18 +. They offer: one to one support and signposting, in-house nurse and dental clinics, and access to hot food and showers. A programme of activities is run to help people learn skills and enjoy new experiences and gain accreditation. A structured volunteer programme is offered to help people to grow their confidence and increase their employability.

Archer Project.

Visit: Sheffield Cathedral, Church Street, Sheffield, S1 1HA (Monday – Friday 8.30am – 1pm).

Call: 0114 263 6970.

Sunday Centre. Open on Sunday to provide hot food, drinks and toiletries.

The Sunday Centre: Serving the community of Sheffield for more than 25 years.

Visit – Victoria Hall, George Street, Sheffield, S1 2PF (Sunday, 1.30pm – 3.30pm).

If you’re sleeping rough or are concerned about someone who's sleeping rough, contact the Street Outreach Team run by Framework Housing Association.

Freephone: 0800 066 5358.

Help Us Help has guidance on how best to support someone who’s sleeping rough including information on signposting organisations and a blog of stories and good practice.

Help Us Help Sheffield.

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